1. Our Commitment to Privacy
Techmedics Ltd (“Techmedics”, “we”, “our”, “us”) is a New Zealand-owned and operated information-technology provider.
We are committed to protecting your personal information and handling it in accordance with the Privacy Act 2020 and other applicable New Zealand laws.
This policy explains how we collect, use, disclose, and protect information when you visit our website or interact with us online.
2. Information We Collect
We may collect the following information:
- Information you provide directly:
- Your name, email address, phone number, and other contact details when you enquire about our services or submit a web form.
- Any information you choose to share in messages or support requests.
- Automatically collected information:
- Technical data such as your IP address, browser type, device type, operating system, pages visited, and time spent on the site.
- This is collected through cookies and analytics tools (e.g. Google Analytics) to help us improve site performance and security.
We do not collect sensitive personal information (such as race or religion) through this website.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries or service requests.
- Provide information about our products and services (if you have opted in to receive updates).
- Maintain and improve our website and security.
- Comply with legal and regulatory obligations.
We will not sell or rent your information to third parties.
4. Disclosure to Others
We may share limited information with:
- Service providers who assist us in operating the website or delivering services (e.g. email, hosting, analytics, payment processing).
- Law enforcement or regulators when required by law or to protect our rights and property.
All third parties we engage must handle your information securely and only for authorised purposes.
5. Cookies and Analytics
Our website uses cookies to improve user experience and analyse traffic.
Cookies are small files stored on your device that help remember preferences and site activity.
You can control cookies through your browser settings. Disabling cookies may affect some website features.
We use Google Analytics to collect anonymous statistics. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
6. Data Storage and Security
Personal information is stored securely on servers managed by Techmedics Ltd or trusted providers.
We use industry-standard security measures such as SSL encryption, firewalls, and access controls to protect data against loss, misuse, or unauthorised access.
However, no online system is 100 % secure, and we cannot guarantee absolute security of information transmitted to us over the internet.
7. Access and Correction of Your Information
Under the Privacy Act 2020 you have the right to:
- Request access to any personal information we hold about you; and
- Request that we correct it if it is inaccurate or out of date.
Requests should be made in writing to the contact details below. We will respond as soon as reasonably practicable.
8. Email and Marketing Communication
If you subscribe to our newsletter or marketing updates, we may send you information about our services or events.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.
We recommend you review the privacy policies of any third party websites you visit.
10. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes it was collected for or as required by law. When no longer needed, we will securely delete or anonymise the information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our business practices.
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